This policy explains how personal data are processed when you visit the Travel Services by Barcelona Arab Tours website, request a quotation or contact us, in accordance with the General Data Protection Regulation (GDPR/RGPD) and Spanish Organic Law 3/2018 (LOPDGDD).
1. Data Controller
- TORNACENSE 2019 S.L. — NIF B67421503
- Brand/service: Travel Services by Barcelona Arab Tours — a division of Barcelona Arab Tours
- Address: Carrer de Pelai 7, 08001 Barcelona, Spain
- Email: info@battravelservices.com
- Telephone: +34 931 592 209 · +34 610 259 858
2. Personal Data We May Process
These data may include your name and contact details, type of service, date and time, pick-up location, number of travellers and items of luggage, itinerary, notes and special requests, as well as correspondence, booking and billing data when the service is completed. Basic technical data, such as your IP address, browser type and security logs, may also be recorded.
3. Purposes and Legal Bases
| Purpose | Legal basis |
|---|---|
| Responding to enquiries and preparing a quotation | Taking steps at the data subject’s request before entering into a contract. |
| Managing the booking, service, payment and invoicing | Performance of the contract and compliance with legal obligations. |
| Website security and prevention of misuse | Legitimate interest in protecting our systems and services. |
| Non-essential analytics and statistics | The user’s prior consent provided through the cookie settings. |
| Marketing communications, where requested | Consent, which may be withdrawn at any time. |
4. Quotation Request Form and WhatsApp
The form creates a message containing the details entered by the user and opens it in WhatsApp. The message is not sent to us unless the user chooses to send it from within WhatsApp. When this service is used, the WhatsApp/Meta privacy policy also applies.
5. Recipients and Service Providers
We may share personal data, to the extent necessary, with hosting and technical-support providers, WhatsApp/Meta, Google where analytics have been accepted, and tourism service suppliers required to fulfil the booking, such as transport companies, hotels, guides and restaurants. Data may also be disclosed to public authorities where required by law. We do not sell personal data.
6. International Transfers
Some technology providers may process personal data outside the European Economic Area. Depending on the circumstances, we rely on adequacy decisions, Standard Contractual Clauses or other safeguards permitted under the GDPR. Each provider’s privacy policy may also be consulted.
7. Retention Periods
We retain enquiry data for as long as necessary to respond and carry out reasonable follow-up. Where there is a booking or contract, personal data are retained throughout the relationship and subsequently for the applicable statutory, tax and limitation periods. Marketing data are retained until consent is withdrawn, while analytics data are retained in accordance with the tool settings and the consent provided.
8. Your Rights
You may request access to, rectification or erasure of your personal data, object to or request restriction of processing, request data portability, and withdraw your consent without retroactive effect by contacting info@battravelservices.com. We may request the information necessary to verify your identity. You also have the right to lodge a complaint with the Spanish Data Protection Agency (AEPD).
9. Minors
Our services are intended for adults, or for minors whose legal guardian contacts us on their behalf. Please do not submit any personal data concerning a minor that are not necessary for arranging the trip.
10. Updates
We may update this policy when our services or legal requirements change. The date of the latest update will appear at the top of this page.